Wanting to Learn More about Our Work?

Below are some of the questions we get asked the most.

What do I look for in choosing an IT support provider?

First, make a list of all the technological and data management needs that you have. Note how many staff members you have and how many computers, printers, phones, and other equipment you will need to support their daily work.

Set a budget range in mind that you are ready to put towards your company's IT infrastructure. Next, ask local business owners who they would recommend and check the referrals. Search online for the IT service providers in your area who offer the services that your business needs. Your choice may narrow down your options to which managed IT provider will offer the most responsive customer service, offers 24/7 emergency service, has documented policies and procedures in place, and adheres to strict cybersecurity policies. Then, contact Coastal PC Support as you have found US!

What does Managed IT Services mean?

Managed IT services refer to a business model where an organization outsources its IT operations to a third-party service provider. The service provider (us) takes responsibility for providing a wide range of IT services, including network management, system administration, cybersecurity, data backup and recovery, help desk support, training and other technical support services. Our goal is to be a vital part of your organization allowing you to focus on your core business instead of IT.

What types of services do you provide?

As a Managed IT company, we provide a range of services including network monitoring, security, backups, disaster recovery, cloud computing, and helpdesk support.

How do you ensure the security of our data?

We invest in the very best security, monitoring, and backup tools available in the IT industry and guard every client’s network and data with vigilance and efficiency.

We use a variety of security measures to protect our clients' data including firewalls, anti-virus software, intrusion detection, and regular backups. We also provide security training to our clients' employees to minimize the risk of human error.

What happens if there is an IT emergency outside of business hours?

We offer 24/7 support to our clients. If there is an IT emergency outside of business hours, clients can contact us through our emergency hotline or online ticketing system.

Why is network security so important?

Network security is essential to protect sensitive data and trusted networks, so it's no surprise that organizations rely on multiple solutions. Implementing a designated network security system helps defend against cyber attacks such as malicious malware or distributed denial of service. Even though complete immunity from these threats isn't possible – the right defensive measures can help keep your clients' information safe and secure. Network security is an integral component of our digital landscape, safeguarding businesses from the various cyber threats posed in today's world. Through a combination of strategies and solutions, organizations are able to create robust defenses against malicious malware or crippling distributed denial-of-service attacks. No network can be completely impenetrable, but through proper implementation of safeguards we can ensure that confidential data remains secure while networks remain accessible and reliable.

What is your approach to disaster recovery?

We have a comprehensive disaster recovery plan in place to ensure that our clients' IT systems can be recovered quickly in the event of a disaster. Our disaster recovery plan includes regular backups, redundant hardware, and a failover plan.

How do you handle data backups?

We use a combination of local and cloud backups to ensure that our clients' data is always protected. Backups are taken regularly and tested regularly to ensure that data can be recovered quickly in the event of a disaster.

How do you stay up-to-date with the latest technology trends?

Our team regularly attends industry conferences and training sessions to stay up-to-date with the latest technology trends. We also invest in the latest IT tools and equipment to provide the best service to our clients.

What is your pricing structure?

Our pricing structure varies depending on the services required by our clients. We offer both flat-rate retainer agreements and some pay-as-you-go pricing options. Our clients can choose the pricing option that best suits their needs and budget. We measure the success of our services by monitoring system uptime, response times, and client satisfaction. We provide regular reports to our clients to keep them informed of our performance and make adjustments as needed to ensure that we are meeting their needs.

Are we your only client?

This is always a good question to hear because we want every client to feel like they’re our only – or at least our most important – client. In reality we service 40+ clients with over 800 PCs and servers. But admittedly, we’re not for everyone. We only seek clients who wish to have a great long-term relationship that’s a win-win for everyone involved. And we believe in not being stretched too thin. Quality of work is the priority, not quantity.

Do you work on home PCs?

Only for owners and staff of our existing business clients. A very wise person once said “If you try to please everyone, you'll end up pleasing no one". That translates to having to say "no" quite often, but it’s the only way to guarantee a resounding "yes" to keeping our clients happy.

What areas do you service?

We have clients with branch offices as far away as Charleston, Sumter, Florence, Dillon, and Wilmington. But 95% of our business is very local to the Grand Strand – from Little River to Georgetown and west to Conway.

Do you design or host websites?

We do not, but we partner with GINGALLEY listed on the Our Partners referral page. They do fantastic work, including our own website.

Do you provide business phone systems?

We do not, but we partner with Horry Telephone Cooperative, Inc. and One Source Communications – both companies are reliable phone system providers.

What are your hours of operation?

Our normal work schedule is 8am till 6pm, Monday through Thursday – and 8am till 5pm on Fridays. However, we continue to monitor your servers and key equipment 24/7 and respond after hours or on weekends if problems are detected.

Is my business too small for Managed IT Services?

We have several clients with as few as 3 PCs and several more with as many as 100. We scale our service agreements to fit the needs and budgets of businesses large and small. If your business is dependent on reliable and secure use of technology, then our services will be of value to you.

We don’t have many computer problems so why would we need your services?

Many small businesses coast along with no major problems and only call a computer guy when something breaks. Unfortunately, it’s the problems you don’t see until it’s too late that are the most dangerous. New customers frequently think their data was previously being backed up only to find out the backups stopped working months ago. Or believe their network is secure because they don’t see any evidence otherwise. Again, it’s what you can’t – or aren’t trained – to see that will jump up and bite you. Ironically, many of these same small businesses spend more money to have their offices professionally cleaned than they spend on IT maintenance and support – because if no one was taking out the trash and cleaning up, that would be easy to notice. Successful small businesses need a skilled and trusted partner for banking, accounting services, legal services, and IT services.

// Have a question?

We're here to help!